To whom it may concern,
My name is Marcia T. and I am a contact person and friend of your client Patty R. I would like to acknowledge the hard work and commitment of your representative, Susan C., as she had gone above and beyond to help with Patty’s care and resolution of problems. She had spent time researching Patty’s Aphasia, support groups, new doctors and her communication with me has been excellent!!
I have communicated with different healthcare facilities in the past years and Susan is the first representative that I have felt had empathy for Patty’s condition and truly pushes for her progress.
I am not a family member and I do not make decisions for Patty; however, I feel much more confident knowing that Susan is on the job. In other words, she’s a keeper!!
Warmest regards from cold Buffalo, NY