PRIVATE DUTY HOME CARE

Where your family is our family, too.

 

Locally Owned & Operated Since 2006

 

Available 7 Days a Week

 

Temporary or Long-term Care Providers

 

No Contracts

FREQUENTLY ASKED QUESTIONS

 

Q: What makes Just Like Family Home Care different from other companies that provide the same service?

A: Just Like Family Home Care is family owned and operated, which sets us apart. At Just Like Family Home Care, we have a person available after hours, on weekends and holidays, to help in emergency situations. We specialize in Live-In service and “match-making” of clients and caregivers. We have developed relationships with many other service companies to assist your every need including Medicare Agencies, Assisted Living Facilities, Cleaning Services, Moving Companies, Transport Services, Physical Therapists and Personal Trainers, Caterers, and Locksmiths to name few. WE DO NOT CHARGE DIFFERENTLY FOR NIGHTS AND WEEKENDS!

 

Q: Does Just Like Family Home Care require you to sign a contract?

A: No. There are no contracts whatsoever. We want this process to be as easy as possible for you – No headaches.

 

Q: Does Just Like Family Home Care have any weekly minimums?

A: We do NOT have any weekly minimums at Just Like Family Home Care. If you need a caregiver to help you around your home, do laundry and grocery shopping for you once a week, it is NO problem.

 

Q: Help! My Mom is being discharged from the hospital. Now what?

A: She will probably be set up with a Medicare agency for skilled services such as wound care, physical therapy and/or occupational therapy. Then you will want to decide on a practical schedule for her with a Home Health Aide. You will also want to make sure that the home is safe and accessible for her. Things to consider; stairs, carpets, grab bars, etc. We will meet with you to discuss it – at NO charge.

 

Q: It’s Sunday night and I need a caregiver to stay with my Dad tonight. Is anyone available to help me?

A: Good news! Just Like Family Home Care is available to you 24/7 in an emergency situation, even on holidays! We work excellent under pressure, and we are only a phone call away.

 

Q: My wife cannot stay home alone and I’d like to go play golf once in a while. Can Just Like Family Home Care help me?

A: With Just Like Family Home Care, there are NO weekly minimums. If you need us once in a while, we will still be able to be of service to you and you will receive the same personalized service as every other client.

 

Q: Our whole family is going out of town for a wedding and Grandma, who lives with me, is not well enough to travel. Do you provide Live-In Care Providers?

A: As long as Grandma is sleeping at night, she is the perfect candidate for a live-in scenario. A live-in caregiver provides one-on-one care and the security of someone always being there. It is a very economical option and the peace of mind it will give your family is priceless. Everyone will be able to relax and enjoy the trip knowing that Grandma is in the capable hands of Just Like Family Home Care.

 

Q: I need to go up north but cannot travel alone. Do you provide travel companions?

A: For a minimal fee, Just Like Family Home Care can provide caregivers that will travel with you. They can either stay with you or simply escort you on the airplane.

 

Q: I have a Colonoscopy scheduled next week. I need someone to drive me there, wait for me and then take me home. Do you provide this service?

A: Absolutely! For our regular hourly fee, we can provide someone to transport you to an appointment through our company Just Like Family Concierge Transport Services.

 

Q: How do you find your caregivers?

A: We are fortunate enough to get most of our caregivers through personal referrals. Many of our caregivers refer family members, friends, and church members. We know every caregiver that we send out to your home PERSONALLY.

 

Q: What happens if I don’t like my caregiver?

A: While we make every effort to match patients with caregivers based on both skill and personality, this can happen. If for any reason you are not completely satisfied with your caregiver, please call us and we will make an immediate change.

 

Q: What forms of payment do you accept?

A: Our preferred method of payment is credit card. For your convenience, we accept all major credit cards. Look for one that gives you points or rewards for purchases! We also accept check payments and assignment of benefits with insurance companies.

 

Q: Do you charge extra for nights and weekends?

A: No we do not! The only time that we bill extra is on seven major holidays (New Years Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day) in order to compensate our caregivers for forfeiting their holiday to work.

 

Q: Do you accept my Long Term Care Insurance?

A: Just Like Family Home Care accepts Long Term Care Insurance. If you are unsure about whether or not your insurance covers our services, please contact us. Our Insurance Department will be happy to call your company and inquire on your behalf. We will fill out any paperwork that we can to make this easier for you.

 

Q: Do you accept Medicare?

A: We do NOT accept Medicare payments. Unfortunately, Medicare will not cover the type of services that Just Like Family Home Care offers. If you are looking for Medicare services, please call us for a personal referral.

 

Q: How do we decide on a schedule?

A: Things to consider when choosing a schedule:

   • What time do you wake up in the morning?

   • Do you need assistance with breakfast?

   • Do you need help with showering and or dressing?

   • Do you want to shower in the morning or evening?

   • Do you need assistance with lunch?

   • What time do you eat dinner?

   • Do you need help getting ready for bed?

   • What time do you go to bed?

   • Are you sleeping through the night?

We will meet with you to discuss all of your options at NO charge.

 

Q: I am having an out patient procedure done. My doctor says I don’t need an aide, but I am still nervous about remembering to take my pills, preparing meals, etc. What do you think?

A: If you are anxious about being home alone after a procedure, our suggestion would be to set up services before hand. It is always better to have something set up in advance, and you can cancel it if you decide you don’t need it. As long as you give us at least one hour’s notice, you can cancel with no penalties. This way you have the peace of mind that you will have a caregiver if you need one. As they say, “Better safe than sorry”.

 

239-431-6661